Collect, interpret and demonstrate client feedback to improve your service.
Work with us to find our what really matters to your service users. Getting an objective opinion can help you understand the needs of your clients and broader issues that might be impacting your work. Fresh feedback can help you focus your efforts where it is needed. Use your new insight to design future projects and activities to meet identified needs. Getting service user involvement at planning stage:
We provide practical support to help you get your client voices heard.
Are you developing projects for service users? Have you involved them in the design of your project or asked for their views yet? Asking service users to get involved at planning stage is the first step to success and we can help. We can conduct secondary research, or ‘desk research’ on your behalf to make use of background information and data that is already available. It’s fast and low cost – the ideal first step to researching a topic. We can help you to:
You’re doing a great job but can you demonstrate the impact of your work? Are you able to assure stakeholders that their money has been used well and can you show them what positive difference it has made? Funders often require an evaluation of existing projects or services before they commit to funding. Good evaluation should involve service users from the outset and this is where we provide the ‘added value’ that our clients tell us they don’t find elsewhere. Are there things that could be adapted to improve the experience of service users? Learning what is working well and what might be changed in future projects is a healthy cycle to build a robust future.