Collect, interpret and demonstrate client feedback | Client Voice
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Empower Your Client Voice

Collect, interpret and demonstrate client feedback to improve your service.

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Our Approach

We offer a range of techniques to collect feedback. By adapting our approach to suit your clients we can gain valuable insights into your work. Our varied approach engages people from a wide range of backgrounds:

Focus GroupsSurveys/QuestionnairesOnline or Face to Face  Phone callsDesk Research — Creative Data Capture — Peer-Led Research

Our Services

Services

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CONSULTATION

 

Work with us to find our what really matters to your service users. Getting an objective opinion can help you understand the needs of your clients and broader issues that might be impacting your work. Fresh feedback can help you focus your efforts where it is needed. Use your new insight to design future projects and activities to meet identified needs. Getting service user involvement at planning stage:

  • Encourages realistic and achievable outcomes
  • Builds the confidence of partners and potential funders.

We provide practical support to help you get your client voices heard.

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RESEARCH

 

Are you developing projects for service users? Have you involved them in the design of your project or asked for their views yet? Asking service users to get involved at planning stage is the first step to success and we can help. We can conduct secondary research, or ‘desk research’ on your behalf to make use of background information and data that is already available. It’s fast and low cost – the ideal first step to researching a topic. We can help you to:

  • Help clarify and define the research problem
  • Give a better understanding of the issues and wider context
  • Inform survey design (terminology, questions and response categories)
  • Enrich the findings of survey results and set them into context.
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EVALUATION

 

You’re doing a great job but can you demonstrate the impact of your work? Are you able to assure stakeholders that their money has been used well and can you show them what positive difference it has made? Funders often require an evaluation of existing projects or services before they commit to funding. Good evaluation should involve service users from the outset and this is where we provide the ‘added value’ that our clients tell us they don’t find elsewhere. Are there things that could be adapted to improve the experience of service users? Learning what is working well and what might be changed in future projects is a healthy cycle to build a robust future.

Ready To Get Started?
Get In Touch.
Contact Us

Tel: 01530412432

Email: louisa@clientvoice.co.uk

Testimonials

“Thanks for all your hard work, the time and effort in pulling the evaluation together in the time frame we gave you – the results of which produced a very comprehensive evaluation which we can use to develop our services and support our fundraising applications. Additionally, I thought you would like to know that we got positive feedback regarding your approach throughout from service users who took part. They felt you were very approachable and made it comfortable for them to contribute”

Carol Benson – Counselling Project Manager, Valley House.